Please read these terms carefully before using marbol's services. By accessing our platform you agree to be bound by all provisions set out below.
marbol operates on a foundation of fairness, transparency, and player protection. These six principles summarise what our full terms stand for.
Only individuals who are 21 years of age or older and resident in an eligible jurisdiction may hold an active marbol account. KYC documentation is mandatory for all members.
All deposit and withdrawal procedures, processing times, minimum and maximum amounts, and applicable fees are stated explicitly. No hidden charges will ever be applied to your account.
Every promotion is governed by clearly stated wagering requirements, time limits, and game restrictions. marbol does not attach unfair or deliberately obscured conditions to any bonus offer.
Each member is permitted one account only. Duplicate accounts, fraudulent activity, and collusion are grounds for immediate suspension and forfeiture of balances, with no exceptions.
marbol provides deposit limits, loss limits, session timers, reality-check reminders, and self-exclusion options. We are committed to protecting vulnerable players and preventing underage gambling.
These Terms are governed by international gaming law under our operating licence. Disputes are resolved through binding arbitration in accordance with the procedures set out in Section 18 below.
For the purposes of these Terms, the following expressions shall have the meanings ascribed to them below:
2.1 By registering an Account or using the Platform in any capacity, you represent and warrant that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all other rules, guidelines, and policies published on the Platform, each of which is incorporated herein by reference.
2.2 Your continued use of the Platform following the publication of any amendment to these Terms constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
2.3 If you are accessing the Platform on behalf of a third party, you additionally represent that you are authorised by that party to accept these Terms on their behalf. marbol does not permit anonymous or proxy wagering.
3.1 Age Requirement. You must be at least 21 years of age to register an Account or place any wager on the Platform. This minimum age applies regardless of the legal gambling age in your specific locality. marbol enforces this requirement rigorously through mandatory KYC verification and automated age-check systems.
3.2 Geographic Eligibility. The Platform is primarily designed to serve players in Indonesia. By registering, you warrant that your use of the Platform is lawful under the laws applicable in your jurisdiction. You are solely responsible for determining whether accessing and using the Platform is legal where you reside.
3.3 Excluded Persons. The following persons are not permitted to open or maintain an Account:
21+ Policy: marbol is an adults-only platform. We implement stringent age verification at registration and at withdrawal. Any Account found to be held by a person under 21 years of age will be immediately and permanently closed, and all funds — including deposits — will be handled in accordance with applicable regulations and our internal compliance procedures.
4.1 Each individual may hold only one Account on the Platform. The creation of multiple Accounts — whether under the same name, the same device, the same payment method, or the same IP address — constitutes a material breach of these Terms and will result in the immediate suspension of all associated Accounts and the forfeiture of any Balances therein.
4.2 You must provide accurate, truthful, and complete information during registration, including your legal full name, date of birth, address, and contact details. Providing false information is a violation of these Terms and may constitute fraud under applicable law.
4.3 You are responsible for maintaining the confidentiality of your Account credentials (username and password). You must notify marbol immediately at [email protected] if you suspect that your Account has been accessed without your authorisation.
4.4 marbol reserves the right to decline any registration application at its sole discretion and without being required to provide a reason for such refusal.
4.5 Account credentials must not be shared with or transferred to any third party under any circumstances.
5.1 marbol is required by its operating licence and internal compliance standards to verify the identity of all Members. Verification ("KYC") is mandatory for all Members before any withdrawal may be processed.
5.2 Accepted identity documents for Indonesian residents include:
5.3 In addition to proof of identity, marbol may request: proof of address (utility bill or bank statement dated within 90 days), proof of payment method (front/back photo of bank card or screenshot of e-wallet), and a selfie photograph holding the submitted ID document.
5.4 KYC documents must be submitted in clear, unaltered, full-colour photographs or scans. Blurred, cropped, edited, or expired documents will be rejected, and re-submission will be required.
5.5 marbol reserves the right to request additional verification at any time, including on a periodic basis for existing Members, as part of ongoing compliance obligations.
5.6 Until KYC verification is successfully completed, withdrawal requests will be held pending. marbol accepts no liability for delays caused by a Member's failure to submit timely or adequate documentation.
6.1 marbol accepts deposits in Indonesian Rupiah (IDR / Rp) via the following methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja. Accepted payment methods are subject to change; the current list is always displayed on the Platform's deposit page.
6.2 Minimum Deposit. The minimum deposit amount is Rp 10.000 for bank transfers and Rp 25.000 for e-wallet transactions. There is no standard maximum deposit limit, though deposits exceeding Rp 50.000.000 in a single transaction may be subject to additional verification.
6.3 All deposits must be made from a payment method registered in your own name. marbol does not accept deposits from third-party accounts. Any funds received from an unverified or third-party source will be held pending investigation and may be returned.
6.4 Deposits are credited to your Account Balance instantly upon confirmation from the payment processor. marbol is not responsible for delays caused by your bank, e-wallet provider, or network conditions.
6.5 marbol does not charge fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees, for which marbol bears no responsibility.
Deposit Security: marbol uses 256-bit SSL encryption on all transaction pages. We do not store your full bank account details or card numbers on our servers. All payment data is processed through PCI-DSS compliant gateways.
7.1 Withdrawal requests may only be submitted to a bank account or e-wallet registered in the same name as the marbol Account. marbol does not process withdrawals to third-party accounts under any circumstances.
7.2 Minimum Withdrawal. The minimum withdrawal amount is Rp 50.000. There is no standard maximum withdrawal limit for fully verified Members, though very large withdrawals (exceeding Rp 100.000.000) may be subject to manual review and staged processing.
7.3 Processing Times. The vast majority of withdrawal requests are processed within 5–10 minutes during standard operating hours (07:00–23:00 WIB). Requests submitted outside these hours are typically processed within 30 minutes. First-time withdrawals or high-value requests may undergo an extended manual review of up to 2 hours.
7.4 KYC verification must be completed in full before any withdrawal request is processed. Pending or incomplete verification will result in the withdrawal being held until all required documentation has been received and approved.
7.5 marbol does not charge withdrawal fees. Any charges levied by a receiving bank or e-wallet provider are the sole responsibility of the Member.
7.6 marbol reserves the right to delay or withhold a withdrawal where there is a reasonable suspicion of fraudulent activity, money laundering, or violation of these Terms, pending investigation. In such cases, the affected Member will be notified in writing.
7.7 Only Real Money Balances that have satisfied all applicable wagering requirements may be withdrawn. Bonus Funds themselves are not withdrawable; only winnings derived from Bonus Funds after wagering requirements have been met are eligible for withdrawal.
8.1 All bonuses, free bets, cashback offers, and promotional credits offered by marbol are subject to the specific terms attached to each individual promotion, in addition to the general provisions set out in this clause.
8.2 Standard Wagering Requirement. Unless stated otherwise in the specific promotion terms, Bonus Funds are subject to a 10x wagering requirement applied to the bonus amount. For example, a Rp 1.000.000 bonus requires Rp 10.000.000 in qualifying wagers before associated winnings become withdrawable.
8.3 Game Contribution Rates. Not all games contribute equally toward wagering requirements. Standard contribution rates are as follows:
8.4 Bonuses expire after 30 calendar days from the date of issue unless a shorter period is specified in the individual promotion terms. Expired Bonus Funds and any associated winnings are forfeited automatically.
8.5 marbol reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, provided that any modification does not retroactively affect a Member who has already begun satisfying the applicable wagering requirement.
8.6 The use of any strategy designed to exploit bonuses — including but not limited to low-risk or zero-risk betting patterns, arbitrage, or coordinated play with other Members — constitutes bonus abuse and will result in the cancellation of the bonus and associated winnings, and may result in Account closure.
Bonus Abuse Warning: marbol employs advanced pattern-detection systems to identify irregular wagering behaviour associated with bonus exploitation. Members found to have engaged in such practices will have their bonuses voided and may face permanent Account suspension.
9.1 All bets are accepted subject to the specific market rules applicable to each sport, league, or game type. Market-specific rules are published on the relevant betting page and form part of these Terms.
9.2 marbol offers a comprehensive range of sports markets including, but not limited to: 1X2, Asian Handicap (voor bola — a goal-start system eliminating the draw outcome), Over/Under (O/U), Both Teams to Score (BTTS), Correct Score, First Goal Scorer, and mix parlay (multi-selection accumulator bets). Full market descriptions are available on the Platform.
9.3 marbol covers bandar bola (football bookmaking) markets across BRI Liga 1, English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, and 150+ additional leagues and tournaments worldwide.
9.4 Bet Acceptance. All bets are subject to acceptance by marbol. The Platform has the right to refuse, cancel, or limit any bet for any reason, including but not limited to: suspicion of match manipulation, system error, obvious pricing errors, or identified patterns of sharp or syndicated betting.
9.5 Obvious Errors. If a bet is accepted at odds that are manifestly incorrect due to a technical error, pricing mistake, or human error, marbol reserves the right to void the affected bet and return the Stake to the Member's Account. The Member will be notified of any such voiding.
9.6 Live Betting. In-play bets are accepted subject to real-time market availability. Bets placed after an event has concluded — even if the Platform has not yet updated — will be voided and the Stake returned. marbol uses automated event-status monitoring to minimise such occurrences.
9.7 Maximum Payout. Single-event winnings are capped at Rp 500.000.000 per bet unless alternative limits are published for a specific market. Accumulator bets are capped at Rp 2.000.000.000 per ticket. These limits apply regardless of the Stake placed.
10.1 marbol is committed to the promotion of responsible gambling. We recognise that gambling can become harmful for some individuals and we actively provide tools and resources to assist Members in maintaining control over their gambling activity.
10.2 Available Tools. The following responsible gaming controls are available to all Members via Account Settings:
10.3 Requests to decrease a limit or activate self-exclusion take effect immediately. Requests to increase a limit are subject to a mandatory 48-hour cooling-off period before implementation.
10.4 If you are concerned that your gambling has become problematic, please contact our support team immediately at [email protected] or visit our Responsible Gaming page for further guidance and external helpline resources.
11.1 The following conduct is strictly prohibited on the Platform and constitutes grounds for immediate Account suspension and permanent closure:
Legal Consequences: Where prohibited conduct constitutes a criminal offence under applicable law, marbol reserves the right to report the matter to the relevant law enforcement authorities and to cooperate fully with any resulting investigation. Forfeited balances in such cases will not be returned under any circumstances.
12.1 All content on the Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of marbol or its content suppliers and is protected by applicable intellectual property laws.
12.2 Members are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. This licence does not extend to: reproducing, distributing, modifying, reverse-engineering, or creating derivative works from any Platform content without the prior written consent of marbol.
12.3 The marbol name, logo, and all related product and service names, design marks, and slogans are trademarks of the Company. Use of these marks without our express written permission is strictly prohibited.
13.1 The collection, use, storage, and disclosure of your personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms you also accept the Privacy Policy.
13.2 marbol collects personal data only for lawful purposes directly related to the operation of the Platform, including identity verification, fraud prevention, customer support, and regulatory compliance. We do not sell, rent, or share personal data with third parties for marketing purposes.
13.3 All personal data is stored on servers protected by industry-standard security measures including encryption at rest and in transit, access controls, and regular security auditing.
14.1 To the fullest extent permitted by applicable law, marbol shall not be liable to any Member for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of or inability to use the Platform, including but not limited to: loss of profits, loss of data, loss of goodwill, service interruption, computer damage, system failure, or the cost of substitute services.
14.2 marbol's aggregate liability to any individual Member for direct damages shall not exceed the total amount deposited by that Member in the 90-day period immediately preceding the event giving rise to the claim.
14.3 marbol does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. We shall not be liable for any loss or damage resulting from downtime, technical faults, or force majeure events including natural disasters, government actions, power outages, or telecommunications failures.
14.4 Members acknowledge that gambling involves inherent financial risk. marbol accepts no liability for any gambling losses incurred through normal use of the Platform in accordance with these Terms.
15.1 marbol reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, where the Company has reasonable grounds to believe that a Member has breached these Terms, engaged in fraudulent or illegal activity, or poses a regulatory risk to the Platform.
15.2 Where an Account is suspended pending investigation, the Member will be notified by email. Any verified Real Money Balance that remains after the completion of the investigation will be returned to the Member via their registered payment method, less any amounts determined to have arisen from prohibited conduct.
15.3 A Member may voluntarily close their Account at any time by contacting support. Upon voluntary closure, any remaining verified Real Money Balance will be returned to the Member's registered payment method within 5 business days, subject to completed KYC verification.
15.4 Bonus Funds are forfeited upon Account closure, whether voluntary or involuntary, unless the applicable wagering requirement has already been satisfied in full.
16.1 marbol reserves the right to modify, update, or replace these Terms at any time. Material changes will be communicated to Members via email to their registered address and/or by a prominent notice on the Platform.
16.2 The "Last Updated" date at the top of this document will always reflect the date on which the most recent revision was published. We encourage Members to review these Terms periodically.
16.3 If you do not agree with any amendment to these Terms, you must cease using the Platform and request Account closure in accordance with Clause 15.3. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.
17.1 These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which marbol holds its operating licence. To the extent that Indonesian law applies to any aspect of your use of the Platform, the relevant provisions of Indonesian law shall apply concurrently.
17.2 The Company complies with all anti-money-laundering (AML) and counter-terrorism financing (CTF) obligations imposed by its operating licence. All suspicious transactions are reported to the relevant authorities in accordance with applicable regulations.
18.1 In the event of a dispute between a Member and marbol, the Member should first contact our customer support team at [email protected], providing full details of the complaint. We will endeavour to resolve all complaints within 5 business days of receipt.
18.2 If a satisfactory resolution cannot be reached through the internal complaints process, the dispute may be escalated to independent arbitration under the rules of the arbitration body designated by marbol's licensing authority. The arbitrator's decision shall be final and binding on both parties.
18.3 Nothing in this clause prevents either party from seeking urgent interim relief from a court of competent jurisdiction pending the outcome of arbitration proceedings.
18.4 Any dispute must be brought within 12 months of the event giving rise to the claim. Claims submitted after this period are time-barred and will not be considered.
19.1 If you have any questions, concerns, or complaints regarding these Terms, or any aspect of the marbol Platform, please contact our support team using the details below. All enquiries are handled by Indonesian-speaking agents available 24 hours a day, 7 days a week.
19.2 For responsible gaming support, self-exclusion requests, or KYC queries, the same contact channels apply. Our agents are specifically trained to handle these matters with appropriate sensitivity and urgency.
Notice to Members: These Terms were last reviewed and updated on 1 January 2026. If you accessed the Platform prior to this date and have not reviewed the updated Terms, please do so before continuing to use marbol's services. Your continued use of the Platform constitutes your unconditional acceptance of these Terms as currently published.
Our support team is available 24/7 to clarify any clause or address any concern. You can also explore our FAQ for quick answers to the most common queries about marbol's rules and policies.
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